Over the years, I have witnessed the evolution of maintenance organizations from hand-me-down computers and only a spreadsheet, to enterprise-wide, networked, robust maintenance management systems on which hundreds of technicians enter volumes of day to day transactions.
However, in today’s competitive environment, where almost all of the blood has been squeezed out of the operation and supply chain turnip, organizations are increasingly looking to gain efficiencies and competitive advantages from their maintenance organization. How do you turn the vast amounts of data entered by the maintenance group into actionable information?
For years organizations have been leveraging reports and static charts to see if their maintenance performance approached industry standards for Preventive Maintenance (PM), compliance, backlog, MTTR/MTBF, etc., but when someone asks the ‘next question’ there is silence. Truly driving continuous improvement requires being prepared to quickly answer that ‘next question’ and explain how improvements can be made.
Using a Maintenance Business Intelligence (BI) solution gives you the ability to dig deeper into your gold mine of maintenance data and uncover the true contributors to equipment reliability, availability, performance and systematically identify ways to improve ‘bad actors.’ The old saying, “You can’t manage what you don’t measure” is becoming the mantra for maintenance organizations to help proactively and continuously drive inefficiency out, turn expense dollars into bottom line savings, give availability and capacity back to operations and institutionalize a culture of maintenance excellence.
Jay Ratliff, VP of Solutions Management