When discussing TabWare implementations with customers, a common topic that comes up is “What is the best way to implement a CMMS / EAM solution?” I always reply with “Understand what is critical to the organization and implement measureable, achievable steps to meet the critical objectives.” While the answer is simple, it sometimes seems hard to execute.
While selecting the proper CMMS / EAM solution is critical, it is just as important to have a sound implementation strategy to ensure your organization achieves the intended benefits and ROI. At the end of the day, the goal is not a Work Order or parts list, but how you leverage the information and resulting action plan to make improvements to your operations.
Some simple steps I have found to yield the greatest results are:
- Clearly define the objectives and goals of the CMMS / EAM solution, and ensure those objectives are aligned with your organization’s strategic goals.
- Define the metrics that will measure success.
- Identify where you want to be and how your organization should be performing post “Go-Live” and measure in 90 day increments.
- Standardize the basic processes needed to reach the objectives within the 90 day objectives.
- Align your system with the processes and metrics to ensure the proper data is being collected to measure your progress.
- Eliminate any unnecessary key strokes or processes – efficiency is key to ensuring proper data collection.
- Train and communicate to your team the expectations and the processes they are expected to follow to reach the organization’s objectives.
- Once ready, initiate the system (also known as the “Go-Live”).
- Follow ISO 55000 practices of “Plan, Do, Check, Act” as a means of continuous improvement.
- Adjust to reality and the facts. All plans require adjustment after the “Go-Live,” and this may mean more resources, training or process improvement, to name a few adjustments.
- When planning, try to avoid the “Hail Mary” passes. Most implementations are successful with small, measureable gains that can be sustained.
- Communicate successes to the team and don’t take failures as absolute but rather lessons learned and a means to improve.
While there are many steps and project planning activities that must be put in place to be successful, if the items listed above are followed, you will be well on your way to making meaningful improvements to your operations.
Rich Adams, EVP Professional Services